Where's my stuff?

Our Tactical Traps are all made to order and typically ship out in approximately 10 to 14 business days from the order date via UPS ground from Indiana. Depending on many factors (holidays, quality control, etc.) production can be a bit sooner or a take a bit longer. **Orders placed in November/December sometimes WILL run later than 14 day production times** When your order is prepared for shipment you will receive an email from UPS with your tracking number and scheduled delivery date. If you ordered from our catalog website, you can also log into your customer account and view the shipping number if you didn't receive the email. Please make sure to check your Junk folder and if you still have not received your tracking number, please give us a call during our business hours (Monday-Friday, 9am-4pm) at (800) 651-9171 and we'll be happy to help you!

For items like the Tactical RECON watch or Stealth X7 cameras, those usually ship in 1-2 business days of your order via UPS Mail Innovations. Check your email for a tracking link (be sure to check the junk folder as they sometimes end up there.)

If you need an order FAST for a Christmas, birthday or anniversary gift - no worries! We offer e-gift certificates that you can email right to your recipient, for any dollar amount you want, so they can come to the site and choose whatever shelf they want! You can order e-gift certificates 24 hours a day at: https://www3.tacticaltraps.com/giftcertificates.php

 

How do I register my Tactical Trap for my warranty?

The link to our warranty page is: https://www.tacticaltraps.com/warranty/

 

How do I install my Tactical Trap?

We have videos at this link: http://www.tacticaltraps.com/install/

And also at that link are...

- Mounting instructions
- How to adjust a crooked shelf. (Sometimes that happens in shipping but there's a super easy 5-second fix)
- How to adjust a shelf that doesn’t close properly (Sometimes that happens in shipping but there's also a super easy 5-second fix)
- How to cut your foam to fit your weapon.
 
Note: Don’t remove the lock batteries when installing the product, because if you shut it without batteries in it… you won’t be able to get back in! Please let us know if you have any questions after viewing the videos or need help with anything, feel free to email us at support@tacticaltraps.com.

 

Can my Tactical Trap be installed on a brick or block wall?

Yes! It's actually really simple.  You'll need a drill, masonry bit, and 2 or 3 concrete/masonry wall anchors.

Here's a demo video we found on Youtube that explains the process: https://www.youtube.com/watch?v=iuhyAe8_yJc

Simply insert the anchors into your wall ... then line the back of your shelf up with the holes and screw them in. You can buy these anchors at any hardware or home goods store.

 

How do I use the battery backup?

As stated on the paperwork included with all orders, Tactical Trap locks run off batteries and need to be changed about every 6 months.  All of our shelves and flags now have battery backup units so in case your lock batteries die, you can still open your shelf.

Here's how the battery back up works:
 
1.) Insert 4 AAA batteries into the black battery backup pack that came with your shelf.
2.) Insert the cord on the pack into the small auxiliary hole on the bottom of your shelf.
3.) Take 1 RFID card and scan over the lock area on top of your shelf.
 
Your shelf will then open as normal, so once open please make sure to change the batteries inside your lock!

*For older shelves with battery backups located in the front of the shelf, in order to fish the backup wire out simply take an "L" shaped allen wrench or a paper clip, loop it over the wire and gently pull the cord out. You can plug the battery backup unit into that cord and again using 1 RFID card, scan it over the top of your shelf and open as usual.

 

I forgot to change my batteries and I can't open my shelf! What do I do?

Depending on when you ordered your shelf, your shelf can be opened in several ways:

1.) All orders placed in 2019 and forward will be equipped with battery backup units - please follow the instructions listed above to open your shelf.

**NOTICE: After several years and thousands of dollars spent, we were able to get our lock vendor to add battery backup capabilities to our locks in late 2018 (some orders) and to all orders from 2019 forward.  This technology was not available before this time, and as soon as it was available we made it standard for our Traps.  Just like Sony stopped making VCR players and changed to DVD when the technology was ready, we changed to an upgraded lock version as soon as it was available for our customers. 

2.) If your shelf did not come with a battery backup unit and you cannot open your shelf but are hearing multiple beeps when trying to, swipe the RFID card and hear the multiple beeps, start to jiggle the bottom of the shelf quickly back and forth without pushing 'up' -- the multiple beeps are a sign the batteries are low so you don't want to push 'up' to keep the lock latched at this point. You have to do this quickly after you hear the multiple beeps. **You need to try this multiple times as you have a limited time frame to do this before the lock re-engages. It can take up to 10 times for this to release the locking mechanism**

If you do not have a battery backup, and the other method above doesn't help, you could use the same method we use here to open locked shelves. Click this link and you can purchase the wedge tool we use for opening locked out shelves.  You can view a video on how to use the wedge tool here:  http://www.tacticaltraps.com/install/

**When used according to instructions, the wedge tool will NOT damage your shelf in any way**  We do NOT make a commission off selling wedge tools.

 

How do I change my batteries?

Your Tactical Trap runs off 4 AAA alkaline batteries inside the black locking mechanism that is attached to the inside of your shelf. You simply need to pop off the lock cover and install new batteries every 6 months or so. If you want a more visual demonstration, click here for a short video of a lock similar to what we use that can help you.

 

Can I stop the lock from beeping?

The lock beeps as a security feature to let you know your shelf is open and your firearms are not secured. ***IMPORTANT: You can remove the batteries to mount your shelf if the beep really bothers you, BUT DO NOT CLOSE THE SHELF AFTERWARDS WITHOUT FIRST PUTTING THE BATTERIES BACK INSIDE YOUR LOCK.  [Make sure you listen for the 4th 'beep' after installing the 4th battery - if you don't hear it, don't close the shelf. Orders from 2019 and forward (some from 2018) have battery backup packs that you can use to open the shelf even if batteries were removed from the locks.]

For locks dated July 2019 and forward, email us for a sound disabling card you can use to remove the sound from your lock. **Older shelves using that card might not be able to get beeping sound back at all with use of the card. Note that if you choose to disable the beep completely, you will not get the rapid-beep notice when the batteries are draining in your lock. Bluetooth lock orders will be able to monitor battery voltage from our Tactical Traps app as well as disable the beep right from the app.

Earlier 2019 orders can press the 1 & 2 buttons on the lock to silence the open-shelf beep. DO NOT PRESS buttons 3 or 4 or you will deprogram the lock. If you cannot find a 1 & 2 button on your lock, it is an older model lock that does not have a beep removal feature.

 

Can I get a custom made shelf or flag?

Absolutely! Do you have a mantle you want to transform into a Tactical Trap? How about a specific species of wood (dark walnut, cherry, teak, etc) you have in mind? Or maybe you have a McMillan TAC-50 and need unique measurements to accommodate your firearm(s). No worries! Whatever you want our, master craftsmen can custom build to your exact specifications. We've built everything from a 72" inch long shelf to a shelf made from solid Bocote (an exotic wood species). The only thing that limits you is your imagination.

Pricing on each custom piece depends on the material and time needed to complete. So if you have something in mind, simply call us at (800) 651-9171 or contact us by email for a quote for your one of a kind Tactical Trap! Please note as per our Terms we do not offer refunds on custom orders unless the item is damaged or defective.

 

What is your refund/exchange policy?

We of course hope you don't want to return your item, but if you decide to we will accept your return within 30 days of delivery. Any returns, exchanges or repairs must Click Here to DOWNLOAD OUR RETURNS FORM and include it with your item being sent back.  **Please make sure your shelf is sent back using the same packing as it arrived for you. If your shelf has been mounted or altered in any way, we cannot accept it back for a refund or exchange . Your keys must be taped to the back of the shelf (not locked inside) or your refund will be sent minus a 20% processing fee.   You will need to ship this back using a return service that includes tracking and damage insurance.  For exchange items we will contact you for any additional fees due when your items has been received.  Once we receive the return package we will issue a refund within 5 to 7 business days and an automated email receipt of your refund will be sent to you. Tactical Traps does not cover the cost of shipping items back to us for returns. By placing an order for any item on our site or promotional sites, you are in full agreement to these terms. Our Legal Disclaimer outlines the full terms of purchase from our website.

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