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228 W Lincoln Highway #133
Schererville, IN 46375
All Tactical Trap locking mechanisms run off batteries - as stated in your paperwork, you must change the batteries in your lock every 6 months. If you purchased a unit before our battery backup locks were available, make sure to write down when to change your lock batteries.
TERMS OF PURCHASE AND EXCHANGE/REFUND POLICY:
Customers wanting a refund for any Home Defense News, INC or Tactical Traps item can receive a refund on their purchase price within 30 days of date of order by sending the items back to our office preferably with a copy their order information to help our staff expedite the refund. Customer can simply print one of the 2 order notice emails or order invoice that are sent to them immediately upon a successful order processing and include that inside the package when sending anything back for a refund. ***All trap door shelves/flags must have the RFID cards taped to the outside of the unit and sent back in the same condition as they were shipped to the customer to qualify for a refund. We cannot refund items that are sent back to us damaged, mounted, glued or altered in any way as this immediately voids the warranty.
Send item back using the same box/foam as it was sent to you. Do not use bubble wrap or any other type of wrap to send the item back as it will be damaged in transit. Photographs are taken of every return item sent back to document condition. Customers are responsible for shipping charges to send the item back to our offices. A tracking number is highly recommended when shipping any refunds back to our office.Tactical Traps reserves the right to issue a 20% processing fee for items send back that do not meet our requirements. We do NOT offer refunds for any custom order item unless it was damaged or defective. We do not offer refunds for shelves over 30 days or if a shelf was damaged using a wedge tool or any other kind of device to pry it open. We do not recommend ever prying open a shelf and in the event the lock batteries die, we only recommend using a wedge tool/airbladder tool to open the shelf safely. When used correctly this will not damage the shelf. We are not responsible for any breakage or damage to shelves in any way. If damage occurs during shipping to qualify for a refund/exchange we must be notified within 72 hours of delivery of the item.
**HOLIDAY REFUND POLICY** For 2019 forward any shelves ordered from October 15 through December 15 can be exchanged ONLY up to 2 weeks (14 days) after Christmas day in our store. For any gift purchase, you must open it and inspect the item to make sure it is working properly, if not contact us within 72 hours of delivery. We will not be able to refund or exchanged damaged shelves unless we are notified immediately after delivery.
CLICK HERE to PRINT THE Returns/Exchanges form and Send items back to:
228 W Lincoln Highway #133
Schererville, IN 46375
To follow up on the refund, customers can email firstname.lastname@example.org or call the office line at 800-651-9171 during normal business hours of 10am-4pm CST, Monday through Friday. Refunds will be issued back to the customer’s credit card used to purchase order within 1-2 business days of our staff receiving the item back to our office and will post to the credit card within 3-5 business days. We do NOT refund shipping costs and do not cover shipping costs for sending orders back to us.
To exchange an item, please contact us by email or phone to start the process. For exchanges due to color or size change, the customer is responsible for shipping charges which are to be paid in full before shipping the new item. Exchanges can be made within 30 days of delivery date again if the shelf is in perfect condition, keys are taped to the back and it has not been mounted or altered in any way. If an item is shipped prior to a cancellation, the customer is responsible for sending the item back to us for full credit of their purchase price.
For customers purchasing new locks for older shelves: We are not responsible for shelves that become damaged from installing new locks. We are not responsible for fees paid to hire out a contractor to install locks. Take care installing your new lock. Please follow instructions carefully. If you have questions email us at email@example.com
By placing an order with us, you are agreeing to all Terms as stated above as well as any location of our websites and promotional sites, and are responsible for complying with company policy. Your order cannot be completed without checking the Agree to Terms box on our order form for this site. These terms are all listed in a text box prior to checkout. Your completed order stands as proof that you are aware of these terms and agree to them before ordering and your order submission also gives us your electronic signature that you were aware and agreed to these terms and provisions before ordering.